This is the NLP Communication Model

Originally conceived and developed by John Grinder and Richard Bandler, NLP or Neuro-Linguistic Programming began as a model of how we communicate and interact with ourselves and others. This model explains how we process the information that comes in from outside us and what we do with it inside.

In NLP, we believe that “The map is not the territory,” so the internal representations that we make about an outside event are not essentially the event itself. What happens is that there is an external event and we run that event through our internal processing, our mind. We make an Internal Representation (I/R) of that event. The I/R of the event then combines with a physiology to create a state. The word “State” refers to the internal emotional state of the individual — happy, sad, motivated etc.

Did you ever notice that people treat their perceptions differently? Some people have to “see” certain relationships between things, where others have to have it explained or so they can “hear it”. Still, others have to “get a grasp or a feeling” for the relationships.

The words, Internal Representation (I/R) include our internal pictures, sounds and dialogue, our feelings, and tastes and smells. So, what happens is that an event comes in through our sensory input channels, which are:

As we manage the perception of the event, we delete, distort, and generalize the information according to the following processes that filter our perception...


Includes the sights we see or the way someone looks at us;


Includes sounds, the words we hear and the way people say something to us;


Internal or external feelings which includes the touch of someone or something, the pressure, and texture as well as our emotions;


Smell or the faculty that enables us to distinguish scents


Taste or the faculty of distinguishing sweet, sour, bitter and salty properties in the mouth.

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